Disclaimer
The information provided by Shop Velle ("we," "us," or "our") on shopvelle.com (the "Site") and through our products and services is for general informational purposes only. All information on the Site is provided in good faith. However, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site.
By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by this Disclaimer, together with our Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy.
Product Appearance and Descriptions
We make every effort to display, as accurately as possible, the colors, features, finishes, and details of the products available on the Site. However, we cannot guarantee that your screen's display of any color, texture, or material will be accurate. Product appearance may vary based on your device, monitor settings, lighting conditions, photography, and other factors beyond our control.
Product images are intended to give a representative impression of the product. Slight variations between the image and the item you receive (such as small differences in shade, finish, stitching, or detail) do not constitute a defect.
All product descriptions, images, measurements, and pricing are subject to change at any time without notice. We reserve the right to correct errors, inaccuracies, or omissions, and to update or change information at any time without prior notice.
Sizing and Fit
Sizing can vary between styles, models, and collections. The size charts provided on the Site are intended as a general guide and should be used together with the specific product description and fit notes where available. We cannot guarantee that a particular style will fit a given foot shape, width, or arch type, as fit is influenced by many personal factors.
Customers are responsible for selecting the correct size at the time of purchase. Returns due to sizing or fit are handled in accordance with our Return & Refund Policy, and return shipping costs in such cases are the responsibility of the customer.
If you are unsure about sizing, we recommend reviewing the size guide carefully or contacting us at support@shopvelle.com before placing an order.
Marketing and Promotional Content
Marketing materials, advertisements, social media content, paid advertising (including search and display advertising), email campaigns, and other promotional content are intended to highlight general features, styles, and offerings. Such content may use lifestyle imagery, illustrative descriptions, and creative language designed to communicate the look and feel of our products.
The official and binding information for any product is contained in the product page on the Site at the time of purchase. In the event of any inconsistency between marketing or promotional content and the product page, the product page prevails.
Promotional offers, discounts, and limited-time deals are subject to availability and may be modified, limited, or withdrawn at any time without prior notice.
Stock and Availability
All products are offered subject to availability. We reserve the right to limit the quantity of any product sold, to refuse or cancel orders, and to discontinue products at any time without prior notice. In the event that a product becomes unavailable after an order is placed, we will contact you to offer an alternative, store credit, or a full refund.
Shipping and Delivery Estimates
All shipping and delivery times stated on the Site, in marketing communications, in confirmation emails, or anywhere else are estimates only and are not guaranteed. Actual delivery times may be affected by carrier delays, customs processing, weather, public holidays, peak periods, or other circumstances beyond our control.
For full shipping details, please refer to our Shipping Policy. For details on events outside our control, please refer to the Force Majeure provisions in our Terms of Service.
External Links
The Site may contain links to other websites or content belonging to or originating from third parties, including but not limited to social media platforms, advertising networks, and partner sites. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability, or completeness by us. We do not warrant, endorse, guarantee, or assume responsibility for the accuracy or reliability of any information offered by third-party websites linked through the Site.
We will not be a party to or in any way be responsible for monitoring any transaction between you and third-party providers of products or services.
Testimonials and Reviews
The Site may contain testimonials and reviews submitted by customers of our products. These reflect the real-life experiences and opinions of those customers. However, individual experiences are personal and may not reflect the experience of all customers. We do not claim, and you should not assume, that all customers will have the same experiences. Your individual results may vary.
Testimonials and reviews appear on the Site as submitted by the customer, except for the correction of grammar or typing errors and the removal of content that is unrelated, offensive, or violates our policies.
Errors, Inaccuracies, and Omissions
While we make every effort to ensure the information on the Site is correct, errors, inaccuracies, or omissions may occur, including in product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any such errors and to update or cancel orders if any information is found to be inaccurate at any time, including after an order has been submitted. For full details, please refer to our Terms of Service.
No Warranties and Limitation of Liability
Except as expressly stated, the Site and all products offered through the Site are provided "as is" and "as available" without any warranties of any kind. Your use of the Site and your purchase of any product is at your own risk. Full disclaimers of warranties and limitations of liability are set out in our Terms of Service, and those provisions apply in full to this Disclaimer.
Contact Information
Store name: Shop Velle
Company name: Quantum Branding
Company Address: Dr. Lelykade 44G, The Hague, South Holland, 2593 CM, Netherlands
Warehouse Address:
Lane 1177, Jianlan Road, Meixu Street, Yinzhou District,
City: Ningbo
Zip code: 315101
Province: Zhejiang
Country: China
Company nr.: 96461683
Phone: +1 929 643 5333
Email: support@shopvelle.com
Customer Service: Monday to Friday | 09:00 – 17:00 (EST)
Weekends | 11:00 – 17:00 (EST)
We aim to respond to your inquiries within 24 hours.